Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systems

Job Description

The Telecom Systems Analyst is responsible for quoting, ordering, and coordinating circuit Moves, Adds & Changes (MAC's) of our Organization's WAN circuits with Service Providers. This position serves as the liaison between Network Service Providers and internal Expeditors key stakeholders, which includes Networking staff, department leadership and branch offices. Key responsibilities include:

Analysis, planning, and coordination between network engineers and Service ProvidersBuild rapport with Service Providers and internal customers and maintain those relationshipsManage and hold Service Providers accountable to comply with company installation requirementsWork closely with Service Providers, network engineers, and local contacts to complete installations in a timely mannerManage, monitor, and track circuit MACs through the implementation processProvide pertinent order status daily and/or weekly to internal customersRespond to engineer and GEO concerns throughout installation processSupport Management by handling customer concerns promptly using good judgementRecord and document Commissioning Letters, Quotes, Disconnect Requests, Renewal rates and other critical documentsParticipate in weekly and monthly Service Provider calls to provide status, urgency or outstanding issuesSupport internal procurement team in the processing of service provider invoices to ensure timely and accurate processing of paymentsResearch billing disputes

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown SeattleFederal WayLynnwoodBellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

5+ years of experience in TelecomExperience implementing circuit moves, adds and changesStrong knowledge of Telecom Expense ManagementStrong customer service and communication skillsHighly organized with exceptional follow-through abilitiesHigh sense of attention to detail

DESIRED QUALIFICATIONS

Knowledge of network concepts and designsFamiliarity with hardware procurement and lifecyclesFamiliarity with vendor contracts

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $85,000 to $135,000

Expeditors offers excellent benefits:

Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday Business professional dress code

All your information will be kept confidential according to EEO Guidelines.