**KITS** **Job ID 2440091** _KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Koniag IT Systems, LLC,** a Koniag Government Services company, is seeking a Systems Analyst to support **KITS** and our government customer. **This position requires the candidate to be able to obtain a Public Trust. This** **is a Remote opportunity.** We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC, is seeking a highly skilled System Analyst to support a 24/7 365-hour web asset support from the Global Public Affairs Office of the US Department of State. The duties of this project include the Architecture, Engineering, Operations, Development, UI/UX, User Training and Agile Project Management of their web assets hosted on Cloud Architecture running a Content Management System (WordPress). This position supports the editors and users of the site to react to site issues in a disciplined way. **Responsibilities:** + Provide support to end users for either Content publishing using WordPress, PC, server, or applications and hardware. + Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulate or recreate user problems to resolve operating problems. + Serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions. + Provide technical assistance via phone, email and additionally in person, as required. + Provide ad-hoc equipment and software tutorials. + Perform daily quality checks and produce a weekly report. + Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. + Integrate knowledge management and training in ServiceDesk operations. + Follow ticket flows and problem analysis with well documented results using a tool like Saleforce or ServiceNow **Qualifications:** + 2 years of experience with ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + Knowledge/experience in resolving problems associated with hardware and software issues that may result from PCs, Server, mainframe, applicationan understanding cloud engineering and connectivity components, a strong knowledge of Windows 7 and Windows 10, and experience supporting monitoring tools. + High school diploma. **Extras:** + An ITIL certification or other technical certifications. + Experience with ServiceNow. + Knowledge as a Tier 2 Help Desk Technician. + Experience supporting web sites hosted on the Cloud **Required:** + Ability to obtain a Public Trust **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _www.koniag-gs.com._ **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**