Posting Details Posting Details

Requisition Number S2907 Position Number 000331 Position Classification Title Bus & Tech Apps Technician Functional Title Systems and Reporting Support Generalist Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary The Systems and Reporting Support Generalist is a member of the Registrar’s Systems and Reporting team and serves as the University Registrar’s Office as the webmaster, report support, data specialist, and systems technician. The Systems and Reporting Support Generalist serves as an active participant in implementing and testing new tools, workflow processes, and strategic initiatives designed to increase departmental effectiveness. The Systems and Reporting Support Generalist is primarily responsible for technological, systems, and reporting-running functions within the University Registrar’s Office (URO), including their interdependence with university wide systems, and provides functional support for the Systems and Reporting Team. Additionally, this position requires a solid understanding of how to leverage reporting to support student needs and the institution’s strategic goals. Minimum Qualifications

Associate’s Degree in Computer Programming; or Bachelor’s Degree with some computer related coursework; or equivalent combination of education and experience. Degree must be from an appropriately accredited institutions.

Additional Qualifications:

Journey competency level requires an additional six months experience.

Advanced competency level requires an additional one (1) year of experience.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Bachelors Degree in information systems, information management, information technology, technology in education and five years of progressive experience in technology in higher education preferred.

Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $47,568 - $49,093 Org #-Department University Registrar's Office - 10204 Work Hours of Position Standard hours are 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Information Technology Career Banded Title Bus & Tech Apps Technician Open Date 12/05/2024 Close Date 01/17/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Documentation and Reporting Essential Tasks Collaborates and creates forms using various software to support the needs of the URO and the University. Focuses on the accuracy and integrity of data for reporting to parties both internal and external to the URO and the campus community. Prepare and submit the National Student Clearinghouse reports as well as ad hoc report requests for directory request information. Provides support to Systems and Reporting Analysts in correction and updating Student DataMart. Reviews reports and data analysis for internal and external customers. Coordinates creation and maintenance of security roles for Banner student systems. Represents the URO in the university community to ensure regular transparent communication regarding policies and procedures. Assists the Systems and Reporting Team and the entire URO with technical issues and informs supervisor of specific needs. Key Responsibility Optimizing Processes and Review/Maintain Business Documentation Essential Tasks Analyze current business processes and existing policies and make recommendations and updates to drive continuous improvement and maximize resources in the Systems and Reporting area. Supports hardware and software for the URO, including Ellucian Banner. Maintains inventory of technology within the URO. Collaborate with staff, faculty, administrators, and technical staff to analyze, research, and resolve complex system issues once the information is applied in the various systems. Use Banner data and consult with key Banner users to accurately interpret, troubleshoot, and maintain the accuracy of the data. Represents the URO in the university community to ensure regular transparent communication regarding policies and procedures. Identify, develop, and maintain standard procedures/documentation and operational calendars for the URO. Key Responsibility Timely, Accurate, and Friendly Customer Service Essential Tasks Provide timely, accurate, and friendly customer service to students, staff, and faculty who call or email with questions. Key Responsibility Other duties as assigned. Essential Tasks Attend meetings as needed. Assist with special projects. Attend training sessions, webinars, conferences to maintain current knowledge on the new releases of Banner and other software identified to assist in the student success in higher education. Competency ________________________________________________________________________________________________________________________

Competency Planning and Organizing Competency Description Understands tasks required in job and takes ownership to complete tasks.  Takes initiative to plan and organize daily activities and tasks.  Able to work independently to complete tasks.  Able to stay on task. Competency Level Contributing Competency Project Management Competency Description Serves as a productive team member on a project team by completing assigned tasks.  Contributes ideas to solve project goals. Competency Level Contributing Competency Technical Knowledge Competency Description Understands theory behind applications systems analysis and programming and requires regular guidance to complete projects. Competency Level Contributing Competency Technical Solution Development Competency Description Can follow written directions to implement solution but does not design custom solutions.  Demonstrates an understanding of the technology and systems in place. Competency Level Contributing Competency Technical Support Competency Description Applies a methodical and logical approach to problem solving. Resolves routine problems.  Seeks out advanced level support to assist as needed.  Independently resolves routine problems in one specialty area.  Able to troubleshoot problems by probing user for information relevant to solving problem based on standard operating procedure or script.  Able to perform limited diagnostics on assigned hardware and software.  Able to appropriately describe information provided by customer for higher technical support, if necessary. Competency Level Contributing ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions, Reading, Writing, Eye-hand coordination, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs. Work Environment Inside Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you eligible to work in the United States without sponsorship? Yes No * Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch website Piedmont Triad Area Newspaper The Chronicle of Higher Education Inside Higher Ed Other professional journal / website NCWorks.gov UNC school system job board Personal Networking Facebook Twitter LinkedIn * Other: Please list

(Open Ended Question)