Job Description

Description
This position will be responsible for providing customer technical support for Intel IA-based product development before and post launch. The responsibilities will include but not be limited to: 
- Participating in new product development, representing the customers technical needs, creating competitive analysis from a technical perspective, developing and presenting technical product training materials 
- Providing customer design reviews, design technical support, customer issue management including triage/debugging/resolution till closure. 
- Owning creation and maintenance of component and platform collaterals and application notes 
- Closely working with the field account team to support customer design-win and design-in visits as well as on-site technical support travels. 
- Individuals act as technical experts, consultants, analysts, and program managers for customer enablement. 
- Liaising with 3rd party device vendors/suppliers for technical supports to Intel peripheral device related designs and customer enablement requirement. 
- Collaborating with back-end development engineering teams for customer product development feedback to Intel reference designs and Intel engineering support to final customer issue resolution. 

Qualifications

Candidates should possess a Bachelor in Electrical Engineering or Computer Science with more than 7 years of relevant electrical hardware development experience or a Master with more than 5 years of relevant electrical hardware development experience. Additional qualifications include: 
- Experience in Intel Architecture based platform motherboard design and issue debug 
- Experience with components including memory, eMMC, eDP, HDMI, USB, I2C, MIPI DSI, integrated graphics and power management architectures 
- Demonstrated ability to work in cross-functional and/or cross-geography project teams 
- Excellent presentation, communication, and writing skills in both Chinese and English 
- Strong problem solving and debug skills 
- Customer technical support experience is highly desirable 
- Knowledge of Windows OS would be an added advantage 

Inside this Business Group
The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


Working Model
This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change.