Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. You design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the innovation of other teams, and are learning to do this for other teams in your organization. You work autonomously, but may seek direction at times from peers and your manager. You consider the legacy of the systems you build with your team and how they will scale and evolve over time. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. When faced with short-term workarounds, you either avoid them entirely, take action to replace them with long-term solutions, or escalate their over-use as necessary. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation. While your work is mostly tactical, as a trusted technical contributor on your team you are beginning to participate in strategic planning and decision-making with customers, partner teams, and peers. You are learning to work backwards from the customer experience, helping to balance customer requirements with team requirements and influence your team’s goals and programs. You begin to participate in your organization’s Operational Planning process. You are an active reviewer of your team’s technology solutions and operations. You are able to train new teammates, helping them understand your team’s customers, systems, and processes. You recognize discordant views and take part in a constructive dialogue to resolve them. You participate in hiring and developing others, and effectively mentor others on your team or on teams within your organization. You consistently demonstrate operational excellence in all facets of your work. You deeply understand your team’s systems and can thoroughly diagnose problems in all aspects of operations, including hardware, software, and operating environments. You work to resolve the root cause of difficult performance, reliability, or availability issues and deliver innovative solutions, leaving systems better than when you found them. You learn how your team’s components behave as part of the larger organizational system, and how to analyze systems to identify operational risks at the product or service level. You improve your team’s operational health by participating in design, operations and post-incident reviews to identify risks to resilience. You then deliver projects that mitigate those risks. You may improve operational excellence across teams and provide guidance to peers outside your own team. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities • You lead the design, implementation and successful delivery of technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions. • You deliver technology solutions which improve engineering and operational processes within your team, and work to apply those improvements to partner teams. • You are a technical leader for your team; you are learning to force multiply through others. • You demonstrate ownership of your team’s systems, proactively identifying and mitigating extant risks and deficiencies. You work to reduce complexity and enable greater agility for your team and other teams in your organization. • You understand how your team’s systems interact with systems owned by others and work to improve consistency and integration between them. • You think in terms of architecture, not just components or services, and show good judgement when making trade-offs between tactical and strategic concerns at team or service level. Your work on your team’s architecture yields significant resilience, performance or business value. • You lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You actively participate in reviews of systems owned by partner teams. • You consistently work backwards from the customer experience to ensure correct solutions are built and incorrect ones are not. • You influence your team’s technical and business strategy by making insightful contributions to team priorities and approach. • You are an effective communicator. When disagreements occur, you harmonize discordant views and build consensus amongst peers across teams. • Your systems, code, designs and implementation decisions set a great example to others. You work efficiently and routinely deliver the right things. • You actively hire and develop others by leveraging your expertise, coaching and mentoring in your organization. About the team SysDev Engineering, Tooling & Automation (SETA) are a part of the AWS Frontline Support Organisation, focused on creating internal tooling as well as internal and external automation for AWS Support Customers and internal builders. Why AWS? Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Experience (non-internship) in professional software development - Experience in networking, storage systems, operating systems and hands-on systems engineering - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby Preferred Qualifications - Knowledge of a front-end language (Javascript, CSS, HTML, etc.) - Experience with CI/CD pipelines build processes - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems