Description ShipTech include Tier-1 transportation services to generate to vend out shipment labels, carrier IDs and carrier route codes, and carrier manifest documents. Our team is part of Shiptech org that primarily deals with managing multiple components like Change management, controlled rollout management, repository of transportation related entities, etc., that enable self-serve capabilities to onboard a carrier onto Amazon Transportation network when artefacts like label, manifest, etc. are created. We also owns components which are external facing and used to manage 3P carrier operations like forecast, adhoc capacity management and performance management The Transportation business has grown in scale and complexity over the last few years with the introduction of innovative business models, product evolution and geographic expansion. We have launched our journey to transform to a NEW carrier facing product named Passport/Carrier Logistics to replace a multitude of manual processes and tools. We are looking for Systems Development Manager with the experience to manage all aspects of a mission-critical engineering organisation and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential. As the Manager, you will have technical ownership of day-to-day application. You will be responsible for software functions in one of the most demanding departments within Amazon. Successful candidate for this role will have an established background in managing software organisation, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to achieve Operational Excellence and scale our business. Other responsibilities include continuously raising the bar on operational excellence, waste elimination and continuous improvement for the large-scale distributed systems. You should be able to clearly articulate, through data, productivity gains achieved. Some of the key job functions of the Systems Development Manager are: - Building/Leading a team of highly-capable, curious and inventive individuals to provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines. - Providing insight into customer-facing issues within Amazon Supply Chain systems, including identifying patterns and root causes, scoping and delivering tools for troubleshooting, and expanding our knowledge base. - Responsible for building metrics and drive operational excellence. - Driving operational and quality of service improvements, strategic planning, and effective influence across the development team. - Developing operational tools and driving its roadmap - Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages Basic Qualifications - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience in leading the definition and development of multi tier web services - Experience partnering with product and program management teams Preferred Qualifications - Deep hands-on technical expertise with logistics applications - Excellent verbal and written communication skills - Strong business and technical vision - Ability to handle multiple competing priorities in a fast-paced environment - Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions