Requisition Number: 100548
Backup Engineer
Required Skills and Expectations
Operates, installs, configures, and maintains backup devices such as Veritas FAS series, appliance, software such as Commvault*, Veeam*, Rubrik*, NetBackup, storage devices such as DAS, NAS, SAN using Veritas Dell/EMC and HP.
Create and update knowledge base articles.
Leading new installation projects for backup appliances (NetBackup 5240, NetBackup 5340 Flex), configuring new master/media servers and storage servers (NetBackup 5340 Flex, Data Domain 9800/9900) from onboarding to sign off.
Hardware (refresh) migration for old backup systems that is outdated/unsupported to a new backup system that is supported and compliant.
Hardware and software upgrading/patching for security vulnerabilities on backup appliance and storage appliance.
Migrate clients and data from different master server environments to new or consolidates environments.
Perform test and analysis on backup systems for hardware and software compatibilities.
Maintains current knowledge of core service offerings and SLAs, understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our current customers
Monitor trends and problems to spot patterns and recommend new standards or process changes.
Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
Collaborate with internal resources, customer, and/or third-party vendor to solve complicated issues or as part of a project.
Provides technical expertise and guidance to Services technicians and other engineers
Other duties as may be assigned from time to time.
Maintain high quality and timely ticket updates.
Root Cause Analysis as required
On-call as required
What you’ll need to join Insight
General requirements:
At least 3+ years of experience in Storage Systems Administration/Engineering, NOC operations, remote trouble shooting, customer management and other related IT services experience
Storage systems, networking troubleshooting skills
Critical thinking in troubleshooting
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Excellent client communication skills
Experience with multiple Platforms: *Commvault, *Veeam *Rubrik, NetBackup, storage devices such as DAS, NAS, SAN using Veritas Dell/EMC and HP.
Preferred
Industry recognized certifications; ITIL, technology certificates, others
Experience supporting or working in an Enterprise and/or Global Managed Services environment
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Working shift might involve assignment to US business hours.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.