Systems Engineer (HVAC) Job ID 201903 Posted 29-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Gdynia - Pomorskie - Poland, Krakow - Malopolskie - Poland, Lublin - Lubelskie - Poland, Poznan - Wielkopolskie - Poland, Szczecin - Zachodniopomorskie - Poland, Warsaw - Mazowieckie - Poland, Wroclaw - Dolnoslaskie - Poland **We are seeking a Systems Engineer to provide exceptional assistance for technical issues related to building systems. In this role, you will respond to customer calls, utilize a ticketing platform to assess problems, and deliver clear, accurate solutions to ensure client satisfaction. If you're a problem-solver with strong communication skills, we want to hear from you!** **What You Will Do:** + Work within a ticketing system to diagnose and troubleshoot remote issues with building management systems. + Answer customer calls by telephone and/or email to determine the nature of the problem, assessing customer needs and providing clear and accurate responses. + Provide remote technical support to installers and customers; on-site support may also be required. + Triage alarms and create work order dispatches using third-party platforms. + Clearly articulate resolutions to customer problems in both verbal and written communication, ensuring explanations are understandable. + Perform system analysis and diagnostics, isolating and troubleshooting problems with corrective action when possible. + Document problems and resolutions, reporting findings to the Account Executive for customer follow-up. + If needed, recreate customer problems in-house to test solutions. + Keep customers and CBRE|Smart FM management informed of any outstanding or recurring issues with products, services, or customers. + Regularly communicate suggested improvements for customer interactions with CBRE|Smart FM. **What You Will Need:** + Preferred: Bachelor’s Degree in HVAC, Electrical Engineering, or Mechanical Engineering. + Work history in HVAC or a similar industry. + Knowledge of Tridium Niagara 4. + Experience in customer support or a similar role is an asset. + Fluency in English, both spoken and written. + Experience with control and HVAC systems and their terminology. + Experience in customer support over the phone and via a ticketing system. + Thorough knowledge of Windows-based computers and desktop applications such as MS Word and MS Excel. **What We Offer:** + Remote role (from Poland). + Working hours: Monday 9 am – 6 pm, Tuesday to Friday 7 am – 4 pm. + Opportunity to work with an interesting international client within a dynamic, fast-growing company. + Comprehensive benefits package, including private medical care, co-contribution towards a sports card, life insurance facilitation, and more. + A referral program that rewards you for successfully recommending a friend for a role. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)