**Description** **Introduction** Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Systems Engineer II with HCA Healthcare you can be a part of an organization that is devoted to giving back! **Benefits** HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Systems Engineer II to help us reach our goals. Unlock your potential! **Job Summary and Qualifications** Job Summary We are seeking an engineer with advanced expertise in SCCM and mid-level proficiency in Intune, as well as Citrix and IGEL. The engineer will play a key role in designing SCCM, Citrix and IGEL within an IRE (Isolated Recovery Environment), documenting implementations and modifications, and overseeing the planning, building, testing, and operational maintenance of these solutions. This includes conducting functional testing, recovery, and repeated rebuilds of the SCCM, Citrix and IGEL systems in the IRE. Responsibilities also encompass the comprehensive management, configuration, and troubleshooting of all devices managed by SCCM and Intune – as well as duties involving Citrix and IGEL management platforms. This includes the application and operating system lifecycle, application packaging and delivery, automated endpoint deployment support, developing best practice endpoint configurations, hardware certification, and ensuring operating system compliance. The primary operating system managed by SCCM is Windows OS, with iGEL OS as a secondary focus. A mid-level understanding of Windows Defender and security compliance is preferred. The candidate must be a proactive, positive, initiative-taking individual with strong communication skills aimed at enhancing customer experience. They should excel in troubleshooting and resolving complex issues, effectively communicating with customers at all levels, and collaborating with other ITG communities across the HCA Enterprise. The engineer will also lead projects and operational initiatives within the department. The candidate will need to be well-organized and possess a mind for process development and continuous improvement. They will need to assist in developing the logistics on how to get back to production from the IRE. Responsibilities: Essential responsibilities of the job. Assign a percentage of time spent on each responsibility. • Collaborate with architects, engineers, and key stakeholders (Business and IT&G Leaders, vendors, and other product owners) to develop, implement and administer SCCM and supplemental Cyber recovery solutions in an IRE (Isolated Recovery Environment. • Conduct functional testing of the SCCM system in the IRE during Cyber recovery tests. • Utilize custom test environments to perform proof of concept implementations before deploying into production. • Rebuild and prepare the SCCM system for operational readiness in the IRE. • Create and maintain technical documentation that supports Endpoint OS Lifecycle, deployment, and management capabilities • Develop and review FAQ/KB articles to provide comprehensive content covering Endpoint OS management and problem resolution for required support tiers. • Ensure core OS components: Drivers, BIOS, patches, and core applications are updated to maintain hardware stability, functionality, and performance. • Maintain current OSD images and create new OSD Task Sequences utilizing Microsoft scripting technologies such as PowerShell, WMI, and XML for captured images. • Document enterprise configuration management for endpoints and preventative maintenance as required. • Utilize SCCM dynamic collections, advertisements, queries, and reports to gather necessary endpoint reporting data • Generate query-based collections and SCCM reports using SQL and WQL. • Contribute to Endpoint Services Dashboard content via Splunk or other data analytics engine to provide business intelligence on the endpoint environment. • Coordinate the sharing of best practices and policies and procedures • Participates in activities which improve departmental and organizational performance EDUCATION Bachelor’s degree preferred EXPERIENCE Qualified candidates must have 3 years of experience. • 3 years’ experience supporting Windows Endpoint Operating Systems and hardware • 3 years’ utilizing centralized systems management system to administer endpoints in an enterprise sized environment containing 125,000 or more devices • Advanced working knowledge of Windows 10 and Windows 11 • Advanced, current knowledge of workstation, laptop, and tablet hardware • Advanced knowledge of Systems Center Configuration Manager or comparable systems management system • Microsoft Defender, SCCM Intune Certification and/or Knowledge Level preferred. • Proficient scripting language (PowerShell preferred) and experience automating endpoint tasks HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Systems Engineer II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.