Client Reference Code: 2025-50947

JOB SCOPE

Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions with a focus on our Splunk Enterprise implementation. 

MAJOR DUTIES AND RESPONSIBILITIES 

Actively and consistently support all efforts to simplify and enhance the customer experience. Administer the Splunk Enterprise implementation for optimal performance and availability for internal operations teams.  Process data onboarding and issue tickets in JIRA based on customer requirements or problems.  Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.  Conducts design sessions with appropriate participation from architects and engineers. Collaborates to creates configuration designs for design and implementation of various environments.  Creates work effort estimates for new features and bug fixes for use in prioritization and release management.  Perform implementation of defined software and automation solutions to improve reliability and observabilityAssists in development of self-service workflows with Principal Engineers leveraging automations and CI/CD.  Advanced familiarity with and ability to leverage already established Ansible playbooks Installs, administers, configures and maintains Splunk Entperprise including operating systems and related software.  Provides 'on call' support to resolve Splunk Enterprise issues after normal business hours.  Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).Documents systems configurations and upgrades. Lead troubleshooting efforts to restore functionality in the event of an impairment or outage.  Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources. Responsible for the implementation of security best practices and initiatives throughout all layers of the application support model. Define and drive best practices for monitoring, security, and platform reliability. Integrate platforms with a wide variety of data sources and repositories that use various protocols. Manage issues and tasks using Kanban/Scrum and Agile methodologies in the JIRA/Confluence platforms.  Provide regular KPI and metrics data on platform health and governance to leadership.  Leverage automation and scripting for daily tasks, reporting, monitoring, data collection, data analysis and break/fix actions.  Write highly detailed procedures and other technical documentation to be referenced by technical peers and senior leadership in a knowledge base.  Work in a team environment and work effectively with people with diverse technical skills and backgrounds.  Work with the team to support, improve performance and architect the overall Observability platform.  Perform other duties as requested by supervisor.  

REQUIRED QUALIFICATIONS 

Required Skills/Abilities and Knowledge 

Ability to read, write, speak and understand English 
Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality 
Advanced ability to use JIRA and Confluence 
Advanced ability to create detailed documentation to functionally understand new and existing applications 
Advanced ability to follow and implement established change and control policies and procedures 
Advanced ability to troubleshoot application problems 
In-depth knowledge of development tools, application frameworks, and testing tools. 
In-depth knowledge of log management applications such as Splunk, ElasticSearch, Loki, etcIn-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process 
In-depth knowledge of Ansible 
Ability to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements 
Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including HPE Reliant and Dell PowerEdge bare metal servers, and VMWare systems 

Required Education 

Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications 

Required Related Work Experience and Number of Years 

Application Development work experience - 5+ 
Network OSS application work experience - 4+ 
System Administration work experience - 3+ 
Database support and development work experience - 3+ 
Enterprise Application Integration work experience - 3+ 

PREFERRED QUALIFICATIONS 

Preferred Education 

CCNA/CCNP or equivalent 
Red Hat Certified System Administrator certification
Splunk Core Certified User certification 
Splunk Core Certified Power User certification 
Splunk Enterprise Certified Admin certification 

Preferred Related Work Experience and Number of Years 

Application Development work experience - 7+ 
Network OSS application work experience - 6+ 
System Administration work experience - 5+ 
Database support and development work experience - 5+ 
Enterprise Application Integration work experience - 5+ 

Job Code : ISY350

2025-50947
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-04-11 02:39 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Operations Zip Code: 80111

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