Job Description

Location(s):

Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: Technology Services Group(TSG)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

Systems Engineer - ServiceNow Administrator

The Moody’s ServiceNow Administrator will be responsible for the strategic technical direction and implementation of Moody’s ServiceNow environment. The ServiceNow Administrator role is a combination leadership and hands-on administration of software configurations as new functionality or add-ons, help with problem resolution, and test systems for efficiency. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform.

The ServiceNow Administrator will manage all ServiceNow incidents and ensure the quality of updates/records meet standards while also providing general ServiceNow support for users. The ServiceNow Administrator will create and maintain internal documentation to improve service and operations.

Roles/Responsibilities

Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.Drive solid instance health by following policies and procedures for reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.Providing technical direction and architecture of ServiceNow based business and IT solutionsProvide knowledge transfer and training to end users for application support Drive solutions across the platform that align to ServiceNow out of the box capabilitiesProactively identify potential bottlenecks and work through resolution with team and stakeholders.Provide technical guidance and serve as an escalation point for the ServiceNow team.Maintain knowledge and understanding of the latest ServiceNow features and product offerings.Drive excellent service delivery and improvement as the ServiceNow Support Team. Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.Generate and maintain technical design and configuration documents.Troubleshoot issues, perform root cause analysis and provide solutions for problems.Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.

Qualifications

4+ years large ServiceNow instance experience driving architecture and design.4+ years as a developer on a large ServiceNow implementation.4 years of advanced ServiceNow administration, configuration, integration and development experience including technologies like JavaScript, jQuery, AngularJS, HTML, CSS, Webservices API (SOAP or REST), JSON, XMLStrong working knowledge of ServiceNow ITSM components such as Service Catalog, Change, Incident, Problem and Knowledge ManagementKnowledge on Discovery, MID server and CMDB configuration.Collaborates effectively with other ServiceNow administrators and process owners to handle general updates and configuration changes.Experience in managing ServiceNow instance security user/group access, administration, access control listsExperience with deploying the update sets from sub production to production instance.Experience planning and executing a minimum of 3 ServiceNow upgradesExcellent interpersonal, written, and verbal communication skillsAbility to work collaboratively with customers and all functional team membersBachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experienceServiceNow Certified AdministratorITIL v3 foundation practitioner level certification preferredAgile methodology practitioner.