**Responsibilities & Qualifications** **RESPONSIBILITIES** + Develop and deliver technical training programs for servicedesk, callcenter, and desk-side support personnel to enhance operational efficiency. + Create and update training manuals, SOPs, troubleshooting guides, and FAQs for system engineers and end-users. + Provide hands-on system training by guiding personnel through troubleshooting hardware, software, network, and application issues. + Implement best practices and procedures to improve help desk and call center workflows, reducing response times and increasing user satisfaction. + Train newly hired IT staff, ensuring they are proficient in help desk tools, incident response protocols, and service desk ticketing systems. + Assistin evaluating system performance, diagnosing inefficiencies, and proposing training solutions tooptimizehelp desk operations. + Work closely with service desk teams, IT support personnel, and senior management to tailor training initiatives based on operational needs. + Ensure personnel are trainedonsecurity best practices, data protection policies, and compliance regulations related to IT support functions. + Identifyopportunities to streamline IT support processes, automate routine tasks, and enhance troubleshooting efficiency. + Develop and deliver training programs that emphasize effective communication skills, customer service etiquette, and issue escalation protocols. **REQUIRED QUALIFICATIONS** + Experience: + Five(5)years of experience in solving computer, business, scientific, engineering, or policy-related system/process issues + Knowledge of IT systems, practices, and procedures in a service desk and call center environment + Experience in training and support with hands-on troubleshooting and process improvement + Ability to follow structured training guidelines and execute technical instruction + Certifications: + CompTIA Security+ Help Desk Institute (HDI) or A+ related certifications + Education: + Bachelor’s degree in Computer Science, Information Systems, Mathematics, Physics, Engineering, or other applicable discipline + Clearance: + MustpossessaSecretclearance **Overview** We are seeking aSystemsEngineerTraining Specialist (Senior)to join our team supportingDISA JSP Service Delivery.   TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.   We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany vaccination requirements mandated by contract, applicablelawor regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be madeto enable individuals with disabilities to perform the essential functions. + Locations:National Capital Region + Type of environment:Office + Noise level: Medium + Work schedule: Schedule is day shift Monday – Friday.May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands to handle, feel, touch; reach with hands and arms; talk and hear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.   **WORK AUTHORIZATION/SECURITY CLEARANCE** U.S. Citizen Secret   **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice.   **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteranstatus, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.   TekSynap is committed to ensuring that our online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact  hr@teksynap.com  forassistance. **Job Locations** _US-National Capital Region_ **ID** _2025-7621_ **Category** _Information Technology_ **Type** _Regular Full-Time_