Systems Support Analyst provides support of all hardware/software issues, performs application installation, configuration and maintenance for Spectrum Medicals information technology systems and servers at customers sites. Candidate will be responsible for monitoring and coordinating support activities related to systems, networking, device connectivity, and data management based on requirements. Candidate will also work to provide documentation for both Spectrum documentation and customer technical questions and/or questionnaires

Research and troubleshoot customer issues/inquiries related to applications, configuration, data management, etc. and resolve them in a timely manner.
Document, log, and track all external and internal communications and status information into service management system.
Work on application installation, configuration, maintenance, and troubleshooting.
Provide immediate response to all escalated issues and continue to follow-up with client contact until ultimately resolved.
Participate in planning and coordinating installations, modifications, upgrades with team members.
Participate with various other teams within Spectrum (Project Management, Service, Sales, and Implementation) for both new projects and long-term support.
Perform monitoring and analysis of systems and testing to ensure systems configuration, changes and condition are in accordance with requirements and policies.
Provide and develop both technical and non-technical documentation.
Assist in device connectivity testing, configuration, and documentation.
Assist in additional Infrastructure projects above and beyond technical support.
Aid in other areas of focus and duties as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .