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Job Description
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COSTAR GROUP -SYSTEMS SUPPORT SPECIALIST - PARISOVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Learn more about CoStar.
ROLE DESCRIPTION
CoStar Group provides industry professionals and consumers of Commercial Real Estate and apartments with critical knowledge to explore and complete transactions by offering the most comprehensive, timely and standardized information on commercial real estate and apartments and the right innovative tools to be able to effectively utilize that information.
We are looking for an experienced System Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution in Paris, France. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support.
Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can juggle multiple projects, each urgent and competing for your time.
RESPONSIBILITIES
Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company for all Paris based staff on site & for Remote staff across APAC, EU & North America
Participate in telephone support rotation providing support to users in offices across Remote staff across APAC, EU & North America via remote assistance tools
Document problems and solutions in the Service Desk ticketing system
Inform management of potential problems and identifies problem trends
Create and maintain computer images
Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
Install, configure, maintain and upgrade computer hardware and software.
Provide videoconference administration and support.
Any other duties and special projects as assigned
BASIC QUALIFICATIONS
Bachelor's degree from an accredited college in IT or a related field of study
At least 3 years of experience in corporate IT or Service Desk.
Experience implementing TCP/IP at the workstation level
Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
Ability to lift/move equipment up to 100 lbs
PREFERRED QUALIFICATIONS
M365 Admin experience
Experience supporting mobile devices such as iPads, iPhones, etc.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having a fantastic pathway to develop professionally within CoStar, other perks include 26 days annual leave, and competitive remuneration packages!
At CoStar, we recognize the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs
#LI-HA1<br>
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing