Job Description

Systems Support Specialist

Indianapolis, IN

We are looking for an enthusiastic and customer-focused individual to join the Systems Support Team. As the Systems Support Specialist, you will focus on process, system support and administration for key Group Business Services (GBS) applications and GBS IT solutions. They will work with the Systems Support Lead to identify and propose system fixes or improve user training to address common issues. We are transforming the way we support Group Business Services and the wider RR Businesses. The GBS IT team have brought together specialists from across GBS into a centralised team responsible for data & analytics, reporting, governance and system support. As we transform the provision of these services, we are looking for skilled and motivated team members to join us as we optimise how we operate.

Innovate & Power the World
 

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

Implement and manage User Access Management (UAM) processes that align with U.S Defence security regulations.               Ensure access to sensitive Defence related data and systems is restricted to authorised U.S employees only, based on their roles and clearances.               Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to.               Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.               Support the System Support Specialists SME's in creating and updating systems training material via the Adopt platform, ensuring compliance to process.           Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business.     Identify and lead improvement ideas resulting in working efficiencies.

Basic Requirements:

Associate degree with 2+ years of customer focused experience with IT problem solving skills, ORBachelor’s degree with experience with IT problem solving skills, ORMaster’s degree, ORJD/PhD, OR4 years of customer focused experience with IT problem solving skills in lieu of a degree, ORIn order to be considered for this opportunity, you must be a U.S. Citizen

Preferred Requirements:

Knowledge and experience in Procurement and Supply Chain functionsHas excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend AnalyticsExcellent IT skills with the ability to manage and interrogate large data sets effectivelyInter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders3 years industry experience in IT or business area

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance is not available for this position.

Closing Date: November 7, 2024
 

Job CategoryInformation Technology
Job Posting Date12 Nov 2024; 00:11
Pay Range$58,750 - $88,124-Annually

Location:

Indianapolis, IN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.