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Job Summary:

Serve as high level approver for specialized ServiceNow requests Confirm requests meet approval criteria and asset management requirements Inform submitters of proper requests required for desired services Work closely with NTT Service Technicians and Business Application & Technology staff to Provide some guidance for resubmitting ServiceNow requests correctly Review and update ServiceNow CMDB and DHS Asset Management inventories Promote asset management concepts and best practices Help facilitate Division office supply orders using state purchasing processes and procedures Address and escalate ServiceNow issues affecting daily operations Promote asset management concepts and best practices engaging user participation Update DHS Asset Management and ServiceNow inventories Pursue offboarded user hardware and wireless equipment returns Help track large scale technology product deliveries for Special Projects Work closely with internal and external clients to ensure overall success of Unit operations Identify hardware trends and report inventory discrepancies Maintain daily inventory summaries and weekly reports in MS Teams Provide status updates to Unit Manager

Qualifications:

High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis. ServiceNow experience Hardware asset management knowledge

Experience required: 6-8 Years