Requisition Number: 96910
BASIC FUNCTION
Position Overview
As a System Technician, you must be able to work in a dynamic environment providing direct support to our internal teammates. You’ll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.
A System Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data conferencing devices. Incumbent will provide service to internal Insight teammates providing the highest level of client satisfaction.
What you'll do at Insight
- Support Insight teammates in person and remotely
- Provide White Glove support to our executive team
- Install, Configure and Troubleshoot end user PC Software and Hardware issues (Windows and Mac OS X)
- Troubleshoot Android and iOS devices
- Track fixed assets and inventory
- Educate and set up new teammate’s hardware/software
What you'll need to join Insight
- Strong experience with PC hardware
- Strong experience with Android and iOS
- Strong experience with Windows 10
- Knowledge and experience with Mac OS
- Strong experience supporting a variety software, (Adobe, Microsoft Office, to name a few)
- Experience Supporting Symantec Endpoint Encryption and Protection
- Experience utilizing standard ticket handling applications (We use CA Service Desk)
- Strong Customer Services Skills and Experience
- Understanding of and ability to work in a large corporate environment and protocol required
- Understanding of the computer imaging process
- Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion. We run various internal projects as collateral duties that do require this skill set.
- Above average communication and documentation skills
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.