Contributes to the completion of specific programs and projects

Provides technical solutions to a wide range of difficult problems

Provides installation of and troubleshooting support for systems applications and related peripheral hardware

Deploys a wide variety of new hardware, software, and the upgrade of existing installations

Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations

Provides incident response and performs complex customer support tasks

May serve as a team or task lead

May coach and provide guidance to less-experienced professionals

EDUCATION AND EXPERIENCE: AA/AS, 5+ years of experience

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert