Job Description Job Title: TA Operations and Business Process Analyst Location: Bangalore Function: Human Resources Position Type: Full-time Position Level: Level 2 WHO WE ARE Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI. Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us! THE OPPORTUNITY The Talent Acquisition (TA) Operations Analyst will play a role in enhancing the efficiency and effectiveness of recruitment processes. Responsibilities include analyzing TA workflows, managing the Applicant Tracking System (ATS), and developing metrics and dashboards to monitor recruitment performance. This role collaborates with cross-functional teams to streamline processes, optimize candidate experiences, and support new technology implementations. Additionally, the analyst will prepare data-driven reports, maintain HR metrics for accuracy, and provide training on new systems and processes. Key Responsibilities: Analyze existing TA HR processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness. Manage the day-to-day operations of the Applicant Tracking System (ATS), ensuring smooth functionality and addressing any system-related issues. Develop and maintain dashboards to track recruitment performance and operational efficiency under the guidance of the TA leader. Collaborate with cross-functional teams to streamline recruitment workflows and optimize the candidate experience. Implement and support new technologies and tools to enhance the recruitment process. Prepare detailed reports and presentations for leadership to support data-driven decision-making. Develop and manage HR-related dashboards and reports, providing actionable insights for decision-making and performance tracking. Monitor and maintain HR metrics, ensuring data accuracy and timely reporting across systems. Provide training and support to talent acquisition and business team members on new processes and systems. Conduct market research and benchmarking to inform recruitment strategies and best practices. Maintain thorough documentation of processes, system configurations, and project progress for future reference and continuous improvement. Assist in managing vendor relationships and evaluating new tools and resources for the recruitment function. Partner with TA partners, HRBPs, Legal and others to continuously update and maintain global offer letters and other compliance requirements in the recruitment process. This can include but is not limited to offer letters, policies, etc. Maintain the global process and policy information on the intranet Must-Have Skills: Bachelor’s degree in Human Resources, Business Administration, or a related field. 3-5 years of experience in Talent Acquisition Operations, HR systems, or business process analysis, with experience in HR operations preferred. Analytical and comfortable with data and analysis Proficiency in applicant tracking systems (ATS) and HRIS software. Experience creating process documentation, diagrams, and workflow analysis a plus Ability to generate reports and dashboards to provide actionable insights. Experience managing system implementations, upgrades, or integrations. Proficient in Google Suite (Docs, Sheets, Slides) and other project management or documentation tools. Familiarity with talent acquisition metrics and performance indicators. Excellent communication and interpersonal skills. Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously. Ability to work collaboratively in a fast-paced, dynamic environment. OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.