JOB SUMMARY: Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.

 

KEY JOB FUNCTIONS: 

Monitors all departments on an assigned shift to ensure seamless guest service. Promotes guest development and works to improve player and team member satisfaction in all areas. Handles customer concerns. Maintains the highest standard of customer service in integrity in the Table Games department. Develops, guides, and coaches personnel in proper behaviors and the performance of their duties. Trains Dealers and Supervisors on proper policy, procedures, and internal controls. Consistently implements all casino procedures relating to Table Games operations. Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.

 

EXPERIENCE/QUALIFICATIONS: 

Literate and fluent in English Strong, proven leadership skills. Effective communication skills (written, verbal and presentation). Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS. Strong Guest Service skills. Strong project management (managing execution) skills. Professional attitude and consistently sets the proper examples. Achieves excellent turnover results. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures. College Degree preferred. Minimum of 5 years in a Supervisory or Management position

 

PHYSICAL & MENTAL DEMANDS: 

Must be able to stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.