Golden Route Operations
Summary: The table games floorperson supervises the casino pit during the shift, including pit activity and dealers. Assigns stations and duties for dealing staff and ensures that policies and procedures are adhered to. Provides superior guest service at all times.
Essential Functions:
Supervises all casino operations including the supervision, counseling and direction of all dealers on shift Knows and complies with all departmental policies and service procedures and standards and gaming regulations as pertaining to table games operations Anticipates guests’ needs and acknowledges and responds promptly to any and all requests Resolves guest complaints and ensures guest satisfaction Assigns dealing stations and duties Tracks guest play and monitors department inventory including cards, dice, etc. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Advises manager of any personnel or operational issues including large pay-outs/buy-ins, variances and basic strategy deviation Performs other duties as assigned