JOB SUMMARY:

Reporting to the VP of Gaming, the Table Games Shift Manager will assist in leading the operation of table games at Horseshoe Baltimore.

KEY JOB FUNCTIONS:

Maintains working knowledge of all local jurisdictional gaming laws (federal state, and          local) and attendant regulations, as well as internal company controls. Manages all operations and personnel during assigned shift. Coaches’ direct reports in pertinent skills of operations, marketing and administration; promotes effective utilization of equipment, manpower and floor space. Effectively executes strategies in support of business objectives, setting high personal standards for performance and encouraging others to do the same. Continually follows up and evaluates the status of daily work and strategic projects. Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines. Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Identifies and anticipates problems through logical and analytical thought processes. Ensures the proper issuance of casino credit, front money and chip advances. Develops new gaming guests through personal contact with Player Development, Marketing and Total Rewards Center. Monitors wage and salary costs to maintain proper margins in relation to business volume. Plans and approves employee scheduling to assure proper staffing to meet business demands. Establishes and maintains departmental procedures that will assure proper protection of all gaming operations from loss due to mistake or theft. Informs Shift Manager and Surveillance team of unnatural or irregular play. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Counsels, guides and instructs assigned personnel in the performance of their duties.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree (or equivalent from a two-year college or technical school) or 10 years equivalent training/experience preferred Minimum of 20 years table games experience with progressive supervisory/management experience required

 QUALIFICATIONS:

Literate and fluent in English Demonstrated ability to communicate effectively, both verbal and written Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacy Ability to handle complex and emotional issues Acts as a role model to other employees and always leads by example Adheres to all regulatory, company and department policies and procedures Must project professionalism and possess excellent verbal and written communication skills Professional appearance

 WORK ENVIRONMENT:

Must be able to work independently Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to respond calmly and make rational decisions, when handling employee conflicts Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed

COMPENSATION & BENEFITS:

$65,000 - $75,000 Bi-Weekly Pay Dates FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance  Incentive Bonus Program