ESSENTIAL FUNCTIONS:

·         Provides superior guest service and develops quality players through personal interaction and relationship marketing.

·         Ensures that all table games employees are providing optimum service to all guests at all times.

·         Assures the technical proficiency of all table games employees through development and effective training.

·         Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee.

·         Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same.

·         Observes and analyzes the integrity of all table games activity.

·         Mediates and solves problems for guests and employees.

·         Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.

·         Responsible for building a rapport and coordinating daily functions with support service departments.

·         Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.

·         Adheres to all regulatory, company and department policies and procedures

·         Completes all other duties as assigned.

REQUIREMENTS:

·         High School Diploma or equivalent required

·         Have a minimum of 3 years Supervisory experience preferred

·         Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

·         Must be guest service oriented, with excellent employee relation skills.

·         Must be able to get along with co-workers and work as a team.

·         Excellent leadership, motivational, and development skills.

·         Must be flexible in schedule to include nights, Holidays, and weekends.

·         Must pass SuperLap.

·         Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

JOB DEMANDS:

·         Must be able to lift up to 50lbs. and frequently lift and/or carry objects weighting up to 25lbs.

·         Position requires 30% standing, 60% walking, 10% sitting.

·         Requires some pushing & reaching overhead; frequent kneeling & climbing; very frequent bending, twisting and stooping.

·         Must be able to maneuver around the casino and other areas.

·         Position requires manual dexterity to handle and collect cards and chips.

·         Must be able to work in a fast paced, stressful environment.

·         Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.

·         Must be able to respond to touch, speech, smell, aural and visual cues.

·         Must be able to work in a fast-paced environment involving constant internal and external customer contact.

·         Must be able to walk and be on feet for long periods of time.

·         Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.