Meet the Team

At Cisco Technical Assistance Center (TAC), we deliver elite engineering services to customers across the globe. Our team specializes in diagnosing and resolving sophisticated network issues, ensuring the swift recovery of systems and services with precision and efficiency.

We operate in a dynamic, fast-paced environment where meeting Service Level Agreements (SLAs) is crucial. Collaboration is at the core of what we do — we work closely with cross-functional teams worldwide, including Customer Success Specialists, Solutions Architects, Network Engineers, Operational Managers, and Account Managers.

At Cisco TAC, we’re passionate about delivering outstanding customer experiences and encouraging an encouraging, growth-oriented environment for our employees. If you’re driven by innovation, thrive under pressure, and are eager to solve real-world technical challenges, we’d love to have you on our team.

Your Impact

This is more than just a technical role—it’s a chance to create a tangible impact on customers by solving real-world challenges. You’ll be exposed to the latest Cisco innovations, engage with some of the brightest minds in the industry, and continuously develop your skills through hands-on experience and industry-leading training programs. If you thrive in a fast-paced environment, enjoy taking on sophisticated problems, and are passionate about driving customer success, this role will keep you encouraged and challenged every day.

Drive technical support cases to timely and effective resolution, ensuring high levels of customer happiness and minimal business disruption. Assist customers in recovering their network environments by applying deep technical expertise and industry standard methodologies. Provide remote support with clear, timely, and professional communication throughout all stages of the case lifecycle. Maintain active communication with customers, ensuring regular updates and timely responses in line with service expectations.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.

Minimum Qualifications

Strong fix and problem-solving skills. Experience working in an engineering-related role. Understanding operating systems and their functionalities.

Preferred Qualifications

Bachelor’s degree or equivalent experience in computer systems, Networking, Mechatronics, or a related field. Solid understanding of Linux and virtualization technologies. Familiarity with cloud platforms and containerization technologies, such as AWS, Docker, and Kubernetes. Certification or equivalent knowledge in networking concepts (e.g., CCNA or similar).

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.