Meet the team: * Resolve high complexity incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in NX-OS mode. * Recreate customer technical problems within Cisco's internal labs, conducting detailed troubleshooting, debugging, and log analysis. * Collaborate with colleagues across different technology teams to fix network environment issues. * Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects. Your Impact: * Gain a deep understanding of the software architecture and forwarding logic of Cisco Nexus Switches, enabling you to troubleshoot data center networks optimally. * Receive targeted training and mentoring to rapidly improve your expertise. * Primarily focus on the Data Center R&S domain while being encouraged to expand your proficiencies through additional training and team rotations. Minimum qualifications: * 2+ years of related experience in R&S technologies. * Solid understanding of fundamental networking and protocol operations (TCP/IP, STP, OSPF, BGP...). * Proven ability to drive complex problems in Cisco or non-Cisco networks to resolution. * Willingness to continuously learn and apply new skills in networking and customer support environments. Preferred qualifications: * Experience with Nexus series switches and NX-OS. * Current valid certification (CCNA/CCNP/CCIE and/or DevNet). * Knowledge of VXLAN EVPN. * Experience with APIs, Linux, and automation tools. \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.