LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. The role will be based out of Gurgaon. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers. You will be responsible for helping our customers effectively engage with our solutions. You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success. This role has customers working in global time shifts and hence we'd require a candidate who is flexible to work across time zones based on client requirements. **Responsibilities** : + Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings + Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail + Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization + Shifts communication style and content to fit the needs of different stakeholders + Leads with Solutions, not products, when making recommendations aligned to Customer objectives + Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value + Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. + Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows + Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success + Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs + Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams + Work with our global support team to ensure customer escalations are resolved and lean in as needed. + Uses data and insights to support investment recommendations or overcome customer objections + Proactively mitigates churn risk by adopting a smart, customer-centric approach + Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI + Drives Customer growth by proactively identifying opportunities to deliver greater customer value + Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens + Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy + Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success + Practices humility and asks for help from colleagues when faced with a challenge or unknown + Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment + Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles + This role has customers working in global time shifts and hence we'd require a candidate who is flexible to work across time zones based on client requirements. **Basic Qualifications:** + 3+ years of applicable sales experience or Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management **Preferred Qualifications** : + Experience with HR software + Experience with SaaS opportunities and Salesforce platform + Experience selling IT solutions or consulting them. + Knowledge of software contract terms and conditions with the ability to create fair transactions + Has the skills to negotiate and forecaste accurately + Experience carrying a revenue target with the ability to develop compelling strategies that deliver results + Excellent communication, negotiation and forecasting skills + Demonstrated ability to find and manage high-level business in an evangelistic sales environment + Ability to gather and use data to inform decision making and persuade others + Ability to assess business opportunities and read prospective buyers + Ability to orchestrate the closure of business with an accurate understanding of prospect needs + Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors **Suggested skills:** + Negotiation skills + Communication skills + Multithreading + Customer Success **India Disability Policy** LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy\_India\_EqualOppPWD\_9-12-2023.pdf **Global Data Privacy Notice for Job Candidates ​** Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.