Objectives of the Position

Responsible for the operation management of recruitment service delivery for countries in scope and HR Projects.Streamline and enhance talent acquisition processes to improve efficiency and effectiveness.  Identify areas for process improvement and implement solutions to improve the candidate experience, increase hiring manager satisfaction and improve hiring metrics.Collaborate with key stakeholders on recruitment related projects such as service scope expansion, review on service level agreements and service quality enhancement initiatives.

 

Main Tasks

Operational Excellence

Ensure consistent quality and compliance on service deliveries offered by the team on the recruitment services portfolio.Responsible for vendor management for recruitment services, which includes service provider scouting, selection, negotiation, contract management, onboarding, performance monitoring and vendor invoice processing.Implement recruitment service targets and support identified projects and initiatives for service hub goals.

 

Service Engagement

Ensure services delivered are in accordance with established Service Level Agreements and internal KPIs.Develop competent team who effectively provide recruitment consultancy, talent market insights and other value-added services to service recipients, other than daily transactional recruitment services.Build and maintain effective stakeholder management to promote collaboration for achievements and service excellence experience.

 

Process Improvement and Project Initiatives

Proactively explore and implement digitalization and process improvement initiatives to enhance the recruitment and onboarding processes.  At the same time improve the candidate experience, increase hiring manager satisfaction and improve hiring metrics.Ensure delivery on knowledge management framework in building the formation of competence hub. Develop and timely management of knowledge strategies in ensuring the sustainability of competent HR Services team.

 

People Leadership

Manage team resources (size of 8-10 members) to meet optimum workforce in delivering quality service deliveries.Consistently demonstrate corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) on people leadership practices.Committing to the coaching and development of team member.

 

 

Minimum Education and Qualification Required for the Position

 Education

•        Minimum Bachelor Degree, preferably graduate in Human Resource Management

 

 Working Experience

•        Minimum 8 years of recruitment experience with 3 years supervisory experience.

•        Demonstrate success in leading and managing a team.

•        With good analytical skills & project implementation experience.

 

Technical & Professional Knowledge

•        Excellent communication and people management/ development skills.

•        Some knowledge of Human Resources and Employment Laws in the Asia Pacific region.

•        Functional knowledge and skills in using Microsoft applications, i.e. Words, Excel, PowerPoint.

•        Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous.