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TA Solutions Manager EMEA – Remote

At TTEC, we’re all about the Human Experience. Elevated. As our TA Solutions Manager for EMEA you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You Will be Doing:

The TA Solutions Manager will own Deal Support & client Launch and is directly responsible for presales support, site selection activities, and project management leadership for new business launches.  The TA Solutions Manager is expected to rely on their extensive and well rounded experience, outstanding communication and relationship building skills, attention to detail, strategic thinking, and sound judgment to plan and accomplish critical business and departmental objectives. 

Responsible for all project management functions from a people & culture perspective associated with Client Launches/Client Ramp Up activities for multiple projects and associated deliverables.  You will partner with project management staff regarding recruiting, people & culture systems and processes and will serve as the primary liaison between people & culture and operations to ensure cohesiveness.

During a Typical Day, You Will:

Partner with internal teams and clients to support the pursuit of new business opportunities through deployment strategy design, TA solution build, launch cost estimation, client presentation and contractual documentation build/review supportConduct TA assessments and serve as client point of contact and primary liaison for all TA related activity to ensure program objectives are clearly defined and executed and that hiring goals are met through the selection of high quality personnel.Manage and oversee the implementation of projects and/or internal initiativesCommunicate and document key program requirements and status to clients, internal team members and other key stakeholders. Work with the business on recruiting/sourcing plans.  Partnering with local training and operations to ensure that set goals can be met.Team up with corporate functions to launch new sites and/or medium to large client ramps From a P&C perspective (includes but is not limited to recruiting, assisting in hiring of site management, aids in implementation of company wide human capital systems, ensuring proper communications are distributed, etc.Ensures compliance with human capital processes/systems executed during launch/ramp; aides in compiling and distributing requested data regarding training attrition, training attendance, etc; 

What You Bring to the Role

BA/BS or equivalent experienceExperience leading the implementation of medium to large scale projects, TA Solution design knowledge and experience across EMEA geos.Capability to effectively facilitate meetings and develop detail oriented quality deliverables in support of the implementation of new projectsExperience in the call center industry and ideally a BPOExperience communicating with senior level management and clients. Experience with Pan European/African recruitment/market research/compensations & benefits preferred.Experience with word processing software, spreadsheets, flowcharting applications, and project management software (MS Project, MS Office and Visio)Experience working effectively with cross functional project teams

What You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationRemote based roleCareer-growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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Location/Division England, United Kingdom, Remote Job Requisition 0405J Work From Home Yes Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs HR Director BPO - EMEA London,United Kingdom, United Kingdom