Talent Community (Account Manager) Job ID 193393 Posted 12-Nov-2024 Role type Full-time Areas of Interest Facilities Management Location(s) Allentown - Pennsylvania - United States of America, King of Prussia - Pennsylvania - United States of America, Philadelphia - Pennsylvania - United States of America CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers (https://careers.cbre.com/en\_US/careers) page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE. As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies. **What You’ll Do:** •Provide formal supervision to employees. Monitor the training and development of staff. Conduct •performance evaluations and coaching. Oversee the recruiting and hiring of new employees. •Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. •Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them. •Assist with the coordination of resources needed to service projects and build strategic operational plans. •Responsible for the management of sales, and relationships with small to medium-sized clients. •Identify new sales opportunities and improvements within existing accounts. •Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management. •Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. •Serve as a point of contact for key systems and processes for projects. •Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations •Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. •Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. •Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** •Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. •Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. •Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. •Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. •Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. •In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. •Extensive organizational skills with a strong inquisitive mindset **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)