I. Job Summary The ideal HR Service Center candidate is a detail-oriented and proactive professional with excellent communication and organizational skills. They excel at managing HR-related inquiries, resolving requests in Service Now, handling open requisitions, and providing guidance on access and career concerns. This candidate is proficient in overseeing the Employee Referral Process, ensuring accurate payouts, and coordinating with hiring teams. They are also skilled in managing offer letter processes during acquisitions, collaborating with HRBPs, and ensuring precise employee communications. Strong Excel skills, attention to detail, and a commitment to exceptional service define their approach to the role. II. Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Brand Ambassador: Embody the company's People First Commitments and Values of Success, Integrity, Diversity, Inclusion, Safety, Environmental Stewardship, and Customer Service in all interactions, acting as a brand ambassador. + Partnership Building: Support internal and external customers by fostering engagement through prompt and effective responses to inquiries and issues. + Effective Communication: Provide timely, thoughtful, and engaging written and verbal communication to customers throughout the hiring process. + Process Knowledge: Maintain a thorough working knowledge of processes to accurately answer candidate questions and provide necessary information. + Issue Resolution and Escalation: Ensure that all candidate and Talent Advisor questions are fully addressed, escalating complex or difficult issues as necessary. + Administrative Support: Perform administrative duties specific to the department, such as conducting research, processing requests, updating standard templates and reports, and preparing collateral materials. + Customer Service Excellence: Provide high-quality, timely, and professional customer service, ensuring a positive experience for all stakeholders. + Respond/Resolve Request: Respond/resolve external and internal Career ticket inquires in Service Now. (Ex: legal requests, journey inquires, new hire credential access providing guidance on access instructions, candidate inquires) + Open Req Request: Receive, review and create requisitions from open req requests in Service Now. (Ex: export open req request, Review and analyze data submitted from the open req request to align with position requirements, create requisitions file using macros function within Excel tools, enter req. data within MyHR to create the req., provide feedback to requestor in Service Now with req number and next steps) + ERP: Review ERP tickets submitted via the Service Now portal, investigate to ensure ERB amounts are correct and referring person is eligible to receive pay out, ensure individual on the payout schedule are submitted to payroll, seek and follow up on approvals for payout exceptions from Sr. TA Managers, track down information from hiring team to ensure correct person receives payout if not listed on the offer + Acquisitions: Attend intake meetings, review offer letter spreadsheets for data, follow up with HRBP for any call outs or possible updates to that data, create offer letters, submit offer letters for approval by HRBP, make any correction to offer letters, send offer letter packets to employees, provide list of employees that have completed or are still pending completion of offer letters, close out journey tasks and complete the start date task **III. Supervisory Responsibilities** This job has no supervisory duties. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience + Education: High School Diploma or GED (accredited). + Experience: Four years of prior work experience in HR or Recruitment. B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities + Proven ability to establish and maintain excellent working relationships + Strong interpersonal and organizational capabilities + Demonstrates initiative and self-motivation + Ability to multi-task, manage conflicting priorities and meet deadlines + Experienced and proficient (ability to use without assistance) with Microsoft Office, Teams, Excel, Outlook and internet searches + Presentation skills + Must be willing to work various start times to accommodate various time zones + Excellent verbal and written communications skills + Must have excellent time management and organizational skills in order to accomplish numerous tasks and assignments + Proven problem solving ability and successful conflict resolution + Strong analytical skills + Excellent customer focus Key Competencies + Work Standards - Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed + Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks + Active Learning - Demonstrates zeal for new information, knowledge, and experiences, regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information + Customer Focus – Make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships + Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirement or cultures + Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required, being proactive. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting and/or hybrid. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.” Equal Opportunity Employer: Minority/Female/Disability/Veteran