Talent & Development Supervisor
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION:
Ensure that all training and development and company standards are met, including scheduling and facilitating existing programs, implementing new programs.
RESPONSIBILITES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Conduct regular Rosewood Brand Standards / LQA spot checks within the hotel, in all operational departments. • Ensure that the Daily Reviews are well conducted in all departments and update the process / form where required. Make sure everyone is aware of Rosewood Core values & Principles and are inspired by its’ philosophy.• Coordinate the Departmental Trainers • Ensure accuracy in “On the Job” Trainings’ delivery. • Ensure a smooth onboarding process for all associates• Conduct all 30 and 45 days’ ITP checks in order to assure proper follow up on all associates during probation. • Conduct 60 days and 80 days of Rosewood Brands standards and LQA Pulse checks. • Facilitate the development of the Rosewood Academy programs• All other duties as required and directed by the Director of Talent & Culture and/or Talent & Development Manager.
QUALIFICATIONS:
• Experience: Minimum 1 year as a hospitality Trainer and / or administrative assistant within the Training Department in a Luxury Hotel environment. Previous operational experience also desirable. • Education: Bachelor's degree in hospitality, hotel management, Human Resources or a relevant field of work or an equivalent combination of education and work-related experience.• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement. • Language: Required to speak, read and write English perfectly. Fluency in other languages preferred.
Ensure that all training and development and company standards are met, including scheduling and facilitating existing programs, implementing new programs.
RESPONSIBILITES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Conduct regular Rosewood Brand Standards / LQA spot checks within the hotel, in all operational departments. • Ensure that the Daily Reviews are well conducted in all departments and update the process / form where required. Make sure everyone is aware of Rosewood Core values & Principles and are inspired by its’ philosophy.• Coordinate the Departmental Trainers • Ensure accuracy in “On the Job” Trainings’ delivery. • Ensure a smooth onboarding process for all associates• Conduct all 30 and 45 days’ ITP checks in order to assure proper follow up on all associates during probation. • Conduct 60 days and 80 days of Rosewood Brands standards and LQA Pulse checks. • Facilitate the development of the Rosewood Academy programs• All other duties as required and directed by the Director of Talent & Culture and/or Talent & Development Manager.
QUALIFICATIONS:
• Experience: Minimum 1 year as a hospitality Trainer and / or administrative assistant within the Training Department in a Luxury Hotel environment. Previous operational experience also desirable. • Education: Bachelor's degree in hospitality, hotel management, Human Resources or a relevant field of work or an equivalent combination of education and work-related experience.• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement. • Language: Required to speak, read and write English perfectly. Fluency in other languages preferred.
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