Talent Development Systems Administrator

Will be reporting to the Manager of Talent Technology; the Talent Development Systems Administrator focuses on delivering exceptional customer service and resolving issues related to Learning and Talent Management systems. As a subject matter expert, this Administrator manages system maintenance, troubleshooting, and data analysis for programs such as performance management, onboarding, compliance training, and development initiatives. This position collaborates with HR and vendor partners to support these programs and plays a key role in ongoing learning and development projects. 

Key Duties & Responsibilities:
•    Serve as system administrator for the Talent Management System and Learning Management Systems, as well as related third-party integrations (Dollar Tree Stores is in process of moving to Workday)
•    Deliver prompt, accurate, and customer-focused support by addressing user inquiries, resolving issues effectively, and offering clear guidance
•    Develop reporting to drive key performance and compliance metrics to be used by various business partners
•    Collaborate with internal teams and external vendors to optimize systems, tools, and learning and development programs
•    Lead strategy for best practices in system implementation and upgrades
•    Partner with the HRIS team to plan and execute system enhancements
•    Communicate findings and recommendations using reports, visuals, and presentations
•    Create and update process documentation for Talent and Learning processes
•    Manage vendor relationships for support cases, system updates, and enhancements

Minimum Requirements/Qualifications:
•    Bachelor’s degree in Human Resources, Business, Information Technology, or a related field
•    Minimum of 2 years of experience managing a Talent Management or Learning Management System 
•    Proficiency in an HCM/HRIS (e.g., Workday, Lawson, SAP)
•    Expertise in troubleshooting complex issues with a customer-focused approach
•    Ability to triage and prioritize customer support cases based on impact
•    Strong analytical skills with attention to detail and accuracy in organizing and interpreting data
•    Ability to present data insights to non-technical audiences through clear written and verbal communication
•    Proven ability to collaborate effectively across teams while also working independently
•    Skilled in building productive working relationships with diverse stakeholders
•    Strong time management and organizational skills 
•    Proficiency in Microsoft Office, with advanced skills in Excel
•    Experience with Workday Performance Management and/or Workday Learning preferred