Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience (EX). 

The opportunity

This role is an excellent opportunity for top talent to make a difference and propel your career. You will work with the industry’s top consultants and recognized subject matter experts while leveraging cutting-edge employee experience and talent insights. You will gain experience working with a variety of clients across North America across industries, accompanying executives and decision-makers to elevate their employee experience and solving talent challenges.

The deal 

For you: The opportunity to work on high-impact projects, develop deep subject matter expertise, leverage our world-class intellectual capital, total flexibility and control in your work delivery, trust and empowerment, career acceleration, culture of teamwork and collaboration, a real focus on wellbeing and recognition For us: The benefit of someone who is driven, committed, passionate, and can deliver projects with a high degree of rigour, ownership, curiosity, resourcefulness and grit. 

The role 

We succeed when our clients succeed. As a Talent Management Senior Associate, your work will deliver client projects focused on:  

Talent strategies, employee experience models, and organizational transformations  Key talent programs and practices such as workforce planning and talent acquisition, career development (L&D, upskilling, career pathing, etc.), performance management, leadership capabilities, succession management, and DEI Measurement and employee listening (engagement surveys, analytics, etc.)  HR effectiveness (operating models, service offering/capabilities, roles, processes, KPIs, etc.) Organizational design (assessments, macro-models, mandates, reporting structures, etc.) M&A (due diligence, integration planning, etc.) Change management (stakeholder management, communication, training, etc.)

Project delivery

Lead or actively participate in client projects: Work with the team to build high-quality project deliverables and meets established deadlines (analyze information, conduct interviews, build workshops and working sessions, prepare recommendations and reports, etc.) Design programs, practices, policies, and tools that meet multiple stakeholders’ needs (employees, managers, executives, etc.) Provide expertise in relevant areas through high quality research and analysis 

Project management 

Lead project management for client projects: Coordination and alignment of internal and external stakeholders, tracking of timeline and budget, alignment of priorities, etc.  Build relationships internally and collaborate effectively on cross-functional teams  

Leadership 

Provide guidance to analysts in all phases of projects  Review work of analysts to ensure quality and professional excellence standards  Coach analysts to elevate their knowledge, proficiency and autonomy

Sales and business development 

Build proposals that are fit-for-purpose for client needs and untold challenges including the design of approaches, key activities, sequence and timeline, budgets, etc. Participate in sales discussions (exploration, pitches, demos, etc.) 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

Education and professional designation

Bachelor’s degree in human resources management, psychology, industrial relations, management, or a related field Master’s degree a plus CPHR designation or another professional designation in the HR field would be a plus

Experience

5-7 years of experience in HR/ Talent Management/ Human capital  Consulting experience working with clients in a professional capacity Project management experience in planning, managing and delivering multiple projects

Language

French: Fluent (full proficiency - Written and spoken) English: Fluent / Proficient (proficiency - Written and spoken)

Competencies and skillset

Thorough HR functional knowledge and practice experience in and passion for talent related disciplines Commitment to quality; continuously works to achieve the highest quality standards Profound sense of rigor and desire to be thorough and adopt best practices Passion for solving problems and sharing solutions to exceed the expectations of the client  Strong analytical skills and focus on details as well as the big picture Ability to be a self-starter and work independently, but also cooperatively in a close team environment Proven track record in the management and delivery of a change management project in one or more of the following: Total Reward program changes, organization transformation, M&A, the future of work, AI, wellbeing, and culture Proven ability to apply an understanding of human behavior to influence, shape and deliver highly effective strategies Strong project management and organizational skills; Able to work and think in a methodical and orderly way; Able to manage workflow and work under pressure to meet client demands and milestones Outstanding written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels Excellent Microsoft Office skills, particularly in PowerPoint 

Equal Opportunity Employer