Purpose & Overall Relevance for the Organization:
Contributes to meeting or exceeding store sales and KPI targets by:
•    Building an emotional connection with customers and living the Brand Values.
•    Serving and selling to customers and conscientiously executing store operations.
 
Key Responsibilities:
•    Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store.
•    Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
•    Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
•    Proactively seeks and incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s).
•    Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
•    Complies with store policies and procedures to maintain a safe shopping and working environment.
•    Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
•    Completes sales transactions quickly and accurately while adhering to cash protection procedures.
•    Minimizes loss by actively maintaining sales floor awareness while serving customers.
•    Collaborates productively and respectfully with team members to meet or exceed store goals.
•    Completes all compulsory training programs and effectively transfers learning into skills on the job.
•    Communicates a desire for ongoing learning and welcomes all available opportunities to increase performance.
 
Key Relationships:
•    Customers
•    Peers & Supervisor
 
Requisite Education and Experience / Minimum Qualifications:
•    A minimum of 1-2 years of Store Management experience.  
•    Preferably between 1-2 years working in a sports/fashion customer & commercial-focused retail environment.
•    Basic numeracy, literacy, and verbal communication skills.
•    Fluency in English and French, while Arabic would be advantageous.