Tansaction Management Team Lead Job ID 210281 Posted 09-Mar-2025 Role type Full-time Areas of Interest Transaction Management Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand **RESPONSIBILITIES:** + Accountable for the end-to-end service delivery in the market, in line with the agreed scope of services and Contract Management Plan. + Provide account leadership in the market, governance, and Client Relationship Management, including regular performance reporting and KPI scores. + Collaborate with the client’s RE Portfolio Manager, Non-Retail Fuel Manager, and other stakeholders to set and achieve RE objectives, providing RE insights into Network Planning and other client operations. + Ensure all transactional targets are achieved, and additional “RE value” is adequately captured. + Manage the day-to-day real estate operations of existing petrol filling stations, including lease-in and lease-out management. + Ensure Property Management and Operational Excellence are maintained to a high standard and in accordance with the client’s processes and protocols. + Ensure the CBRE market team is of the right size and skill to deliver to client targets and the agreed scope of services. + Ensure succession planning is in place for the market and achieve a low attrition rate. + Deliver excellence in service delivery and achieve high client satisfaction scores. + Proactively bring business acumen and RE insights to identify cost reduction or value generation opportunities and mitigate risk. + Collaborate with the client’s global RE Team, CBRE Central Management team, and the Market Unit Lead community to share learnings, best practices, and project initiatives. + Support the client in updating the Multi-year Plan from the Master Plan. + Align with Master Planning as required to develop market area real estate reports globally to improve the portfolio and support decision-making in response to critical dates, market shifts, or new strategic initiatives. + Manages in-region delivery resources to ensure services are delivered in line with agreed KPIs and desired outcomes. + Accountable for development plan and implementation of regional strategy working with the strategy team. + Coaching and Mentor team on work implementation and consult & propose solutions for facing problems. + Maintain benchmarks of Shell’s NFR competitiveness for third party co-locators versus competitors to match with Shell network CVP. + Collaborate with the Shell Global and Local Alliance Team and Market Unit Lead community and share learnings, best practices, and project initiatives. **QUALIFICATIONS:** + Bachelor’s degree or higher in Real Estate or a related field (preferred). + Fluent command of Thai and English, with strong skills in reading, writing, and speaking. + Minimum of 10 years of professional experience in real estate property management and/or transaction management, particularly in partnership with real estate occupiers. + Experienced in all real estate transactions and strong experience in account/client/program management. + Ability to manage multiple tasks and prioritize effectively to meet challenging deadlines. + Strong team player with a goal-oriented mindset and a high level of initiative. + Excellent coordination skills across functions, with strong negotiation and interpersonal abilities. + Results-focused and attention to detail is a must. + Inspirational leader who can instill confidence in both the team and clients and motivate the team to achieve their best. + Effective communicator at all levels, capable of managing client expectations and positively challenging them when necessary. + Innovative thinker who can bring fresh perspectives and think outside the box. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)