Targeted Care Navigation Community Health Workers promote wellness by helping members adopt healthy behaviors via implementing personalized care and health plans, advocating for members who may have limited access to health resources, and providing patient self-management support with a focus on empowering the member to build capacity for self-care. They will assess and communicate with members in their homes, as well as by electronic means. They will be a part of an integral team including a Local Nurse Care Manager and an Included Health Virtual PCP.Responsibilities:Partner with clinical and health plan teams to engage, advocate, educate, navigate, and coordinate with and on behalf of individuals who have been identified as having social needs that impact their healthVisit patients and members in home or community settings while also partnering with care management and care teams (e.g., clinics, emergency departments, homecare, health plan, etc.)Establish trusting relationships with members and their families to help them become more engaged in their healthHelp patients identify their potential; work to increase individual empowerment and create community connectionsFacilitate  timely enrollment and/or referral into applicable health and community resourcesAssist the patient in navigating to referrals and health-related care settingsWork closely with care managers and clinical teams to ensure patients have comprehensive and coordinated careSupport community partnershipsMaintaining relationships with key stakeholders in the community by serving as an advocate to improve health and social outcomesRequired Qualifications:Associate degreeBLS certificationTwo (2) years healthcare or social services experience in an acute, post-acute, or ambulatory care settingMust reside in Phoenix, or Chicago metropolitan areas.Current driver’s license, reliable transportation, car insurance, and an acceptable driving record with willingness to travel within 50 miles to meet in person with patients in their homes or other medical facilities including hospitals, and local physician offices.Able to work independently with strong internal drive, yet able to actively communicate challenges and/or concerns to leadership.Excellent interpersonal and facilitation skillsExcellent time-management skills and an ability to adapt to changing needs/priorities Be highly empathetic with the ability to understand cultural and socioeconomic issues affecting patients and excellent at building rapport with patients and families from diverse backgrounds.Basic computer skillsDemonstrated communication skills (e.g., listening, speaking, writing)Willingness to be present on-site in clinical and community spacesExperience with various populations, including those with limited financial resources, limited education background and communication barriers.
As a condition of employment, the successful applicant for this position must be fully vaccinated against COVD-19 and flu (including annual booster) and provide acceptable proof of vaccination against Hepatitis B, Varicella, and MMR.
In accordance with its policies, Included Health provides reasonable accommodations, absent undue hardship, to those who are unable to be vaccinated, either because of a sincerely held religious belief or a disability. If granted a reasonable accommodation from a vaccination requirement, the successful applicant will be required to be masked when providing services within patients' homes.Valued Qualifications:MA Certificate or LPN licenseCompletion of a CHW certification courseComfortable with technology and experience working remotely or with innovative care teamsExperience working with patients in their homesBilingual: Spanish and EnglishAbility to have flexible schedule, position may require weekend workPhysical/Cognitive Requirements:Driving to member’s homes up to 5 days per week over wide geographical areaPrompt and regular attendance at assigned work location.Ability to remain seated in a stationary position for prolonged periods.Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.Ability to interact with leadership, employees, and members in an appropriate manner.About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at .
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.