What You'll Do We are looking for a Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The analyst is primarily responsible for providing excellent customer service by resolving inquiries from our sales/use tax Managed Returns customers. The successful candidate must be able to work in a fast-paced environment where balancing multiple priorities, attention to detail, analytical skills, critical thinking, and strong written and verbal communication skills are essential. What Your Responsibilities Will Be Customer Communication and Experience Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution. Support taxpayers with their complex inquiries related to the Managed Returns service. Take ownership of customer satisfaction and demonstrate empathy towards customer needs. Set expectations and relay information clearly, especially during escalations. Tax Return Preparation Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings. Detail and process-oriented jurisdictional returns set up on behalf of customers. Workload Management Manage workload effectively to meet strict filing deadlines. Work collaboratively with all staff members and management. Process Improvement and Support Support in identifying areas of improvement and efficiencies in all compliance processes to better serve customers. Assist in identifying and improving automation to serve customers across various market and tax verticals. Support in QA related to sales and use tax content and form changes. Provide critical troubleshooting and answers needed to reduce risk in the returns filing cycle. Assist with implementation, training, and documentation, as well as coordinate training of junior-level employees. What You'll Need to be Successful Qualifications Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Works during US business hours. Skills Strong analytical, research, and problem-solving skills. Excellent written and verbal communication skills. Self-starter with the ability to work independently while functioning as a team player. Ability to prioritize and multitask to meet strict filing deadlines. Ability to learn and adapt to different software applications and tools. Ability to analyze, compare, evaluate, and reconcile data. Must have advanced knowledge of Microsoft Office, including Excel (functions include Power Pivot, VLOOKUP, HLOOKUP, etc.). Education Bachelor's degree in a relevant field; advanced degree preferred. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.