What You'll Do We are looking for a Tax Analyst who will provide excellent customer service by resolving inquiries from our sales/use tax Managed Returns customers. You will be reporting to the Team Lead - Tax and Compliance. What Your Responsibilities Will Be You will communicate with customers, jurisdictions, and other teams as part of research and resolution. Support taxpayers with their complex inquiries related to the Managed Returns service. You should take ownership of customer satisfaction and demonstrate empathy towards customer needs. Set expectations and relay information, especially during escalations. Prepare, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings. Support in identifying areas of improvement and efficiencies in all compliance processes to better serve customers. Help identify and improve automation to serve customers across multiple market and tax departments. Support in QA related to sales and use tax content and form changes. You will provide critical troubleshooting and answers needed to reduce risk in the returns filing cycle. Help with implementation, training, and documentation, and coordinate training of junior-level employees. What You'll Need to be Successful Bachelor's degree and 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Work during US business hours. Must have experience of Microsoft Office, including Excel (functions include Power Pivot, VLOOKUP, HLOOKUP). #LI-Onsite How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.