NY HELP Yes Agency Taxation & Finance, State Title Tax Compliance Agent 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $54860 to $66634 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address W A Harriman State Office Campus City Albany State NY Zip Code 12227 Duties Description · Work independently and exercise good judgment in monitoring multiple work assignments; · Wear an audio headset to conduct telephone interviews with respondents in order to obtain information and request full payment of child support arrears; · Manipulate an alphanumeric keyboard and navigate various PC applications to access and interpret information, update records, create documents, prepare reports and forms, and research and enter data pertaining to case contacts; · Solid understanding of the Civil Enforcement Division (CED) and Office of Temporary and Disability Assistance (OTDA/federal regulations) policy and procedures; · Interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the policies and procedures of the Child Support Division with respect to the collection of delinquent child support arrears; · Communicate effectively, both verbally and in writing, with the public to provide information and explanations regarding DTF’s role in collecting Child Support arrears; · Adhere to the secrecy provisions set forth by the Tax Law and OTDA; · Readiness to take responsibility and be proactive without constant supervision; · Strong research skills; · Conduct skip tracing to locate respondents and clients and assets for seizure; · Resolve disputes with respondents in a calm, courteous and professional manner; · Analyze information and facts pertinent to the case, determine a logical conclusion and proceed accordingly; · Create and issue legal documents, such as warrants, levies, information subpoenas, and restraining notices to enforce collection of delinquent Child Support arrears; · Assist with Child Support Enforcement (CSE) system application testing; · Demonstrate initiative and self-motivation; · Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; and · Adhere to the Department's time and attendance rules and regulations. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. Within a year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:Tax Compliance Agent Trainee 1:Either 1. Two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.OR 2. Two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 3. 30 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 4. 60 semester credit hours of college-level study.Tax Compliance Agent 1:Either 1. Three years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.OR 2. Three years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 3. 30 semester credit hours of college-level study AND two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 4. 60 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.ORThe selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations.OR The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations.ORIf eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.This position may be filled as a one-year traineeship. Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.Tax Compliance Agent Trainee 1 starting salary is $51,857 Additional Comments Appointment to each level of the traineeship will depend on which minimum qualifications are met.The salary listed is a range, starting from the Trainee 1 level and ending at the Journey level, this will depend on what level the candidate is coming in at.New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department's policy and subject to management approval. Some positions may require additional credentials or a background check to verify your identity. Name Lori Dean Telephone 518 457-2365 Fax Email Address External.Application@tax.ny.gov Address Street W A Harriman State Campus City Albany State NY Zip Code 12227 Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, and unofficial transcripts. The transcripts submitted must include your name, the institutions name, coursework, and credits awarded to be accepted.https://www7b.tax.ny.gov/HELP/gateway/HELP.home