What You'll Do Tax Analyst - Support Team is an excellent opportunity for a candidate to work in an innovative environment and grow within our business. The Support Team Tax Analyst will primarily provides our customers exceptional product assistance and service information via phone and email. You must be efficient, accurate, deadline-driven, and excel in a changing and fast-paced environment.  You will report into the Manager - Tax & Compliance What Your Responsibilities Will Be Job Duties You will provide customer phone and email support in all aspects of the business, including product functions and features. You will be responsible to maintain/update our customer information. Prepare sales and lodging tax returns based on deadline requirements. Work closely with jurisdictions via phone and email to investigate and resolve notices, amend tax returns, close customer tax accounts, and troubleshoot filing discrepancies. Proactively participate in a dynamic and innovative environment to identify areas of improvement and efficiency.  Demonstrate consistent dependability, efficiency, and accuracy in work tasks.  What You'll Need to be Successful Qualifications Bachelor's degree or equivalent experience 3+ years of experience in Customer Support 1 to 3 years of experience in Indirect taxes, which can include Sales & Use, Communications Tax, Lodging taxes, or experience dealing with taxing jurisdictions Knowledgeable in Excel (can perform complex functions), Word, and Outlook, A quick study with the ability to teach yourself new skills like software applications and find answers on your own. Able to troubleshoot and problem-solve quickly, calmly, analytically, and methodically. A positive, can-do attitude Work cross-functionally with other teams to foster a strong community and information sharing. Shift timing - 6 PM to 3 AM #LI-Onsite - Pune - Work from Office 5 days a week. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.