What You'll Do Job Duties Communication – As a Compliance Analyst, you are the first point of contact for client interactions. In this role, you should expect to dedicate a portion of your day to fielding communication, both internal and external, regarding the clients’ compliance services. To succeed, you must be comfortable taking ownership of the client’s overall satisfaction and be empathetic to the client’s needs. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential. This includes potential escalations where clear, timely communication is imperative. Tasks You will file compliance registrations according to internal deadlines; complete follow up with regulatory/government agencies on application status; manage and track all projects and tasks within our proprietary software; and utilize time tracking software to record work activity. Candidate would be required to work in shifts - 2P - 11P or 3P - 12 AM Relationship Management As a Compliance Analyst, you will understand client businesses through listening and collaboration. Each client varies in business needs, geographic reach and growth strategy, so being familiar with client nuances is essential. Training As a Compliance Analyst, you are the front line for ongoing education and training. Compliance Analysts communicate new enhancements and drive adoption of existing technology to enable clients to self-serve where possible. Your understanding of client needs enables clients to get the full benefit of Avalara’s expertise and software. Additionally, you will partner with the Customer Success Manager to ensure the customer is aware of how our proprietary software can help them manage compliance for their business more efficiently. Promote positive relations and communications with coworkers, vendors, and clients following our Core Values What You'll Need to be Successful Relevant Work Experience: 5+ years’ work experience working with Customers Onboarding / Support. Qualifications Education – bachelor’s degree in accounting, Finance, or Economics or other four-year degree with equivalent experience / MBA in Finance (preferably) Technical Skills 2+ years of related experience Track record for meeting deadlines Ability to work across multiple systems and navigate quickly from one system to another Effective working both independently and within a team Skilled at problem-solving; able to discern alternatives, make objective recommendations, and collaborate with others to accomplish goals Ability to communicate effectively both verbally and in written form Ability to manage multiple priorities and allocate resources in line with priorities with a focus on both timeliness and accuracy of services Ability to manage a wide variety of confidential information in a professional manner and have the ability to manage fluctuating priorities and workload Preferred Qualifications Understands government compliance for licensing and tax compliance as well as hold keen insights into the alcohol beverage industry 1+ year experience using Salesforce Automated tax solution experience Bachelors’ degree Soft Skills Must-Have Very good written / oral language skills in English Ability to interact professionally with employees and customers. Experience in working with onsite teams. Work collaboratively with willingness to listen and work in fast paced challenging environment. Adaptability, initiative, and problem-solving capabilities. Good-to-Have (Added advantage) Experience with Product based company. Experience with SaaS based solutions. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.