What You'll Do Job Summary This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Licensing & Tax Analyst is primarily responsible for preparing license applications, providing customer service, and completing ancillary work in accordance with prepping and processing tax license applications. A successful candidate must be efficient, accurate, deadline driven and able to work in a fast-paced environment. Candidate must also understand basic math including percentages. What Your Responsibilities Will Be Job Duties Prepare licensing applications Perform Quality Assurance related to licensing content. Provide phone and email support to customers in all aspects of the business including product functions and features. Maintain/update new and existing customer information. Work with customers to obtain additional information required for tax license applications. Assist in identifying areas of improvement and efficiencies in licensing processes. Proactively participate in a dynamic and innovative environment. Identify new or changing license requirements Create placeholders for the licensing team so they know where to apply Prepare welcome emails with correct start dates and rates. Stay up to date on tax rate changes (both sales and lodging). Inform customers of tax rate changes. Inform customers of filing frequency changes. Track down tax returns for new jurisdictions. Assist with the account setup of locations for our clients. Assist with the tax rate assignments for our clients. Assist with the sorting, scanning, and sending of physical mail. Demonstrate consistent dependability, efficiency, and accuracy in performance of work tasks. What You'll Need to be Successful Qualifications 2+ years of related experience with tax or customer service Able to work in a fast-paced environment Efficient, accurate and deadline driven Proficient in basic math, including percentages Adept with written and verbal communication skills Able to prioritize and multi-task under constant time constraints Capable of working independently and significantly contributing to the team Able to troubleshoot, and problem solve in a quick, calm, analytical and methodical manner Capable of learning/using different software applications and tools Knowledgeable in Excel, Word, and Outlook, Experience using Salesforce Ready for Night/evening shifts How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.