We are seeking a skilled Tax Operations Analyst to join our Europe Wealth Client Tax Operations team in Warsaw, Poland. Citi Wealth offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of structured lending and banking services, as well as expertise from Citi's Markets and Banking division. This role is critical for maintaining and advancing client tax operations in Europe cluster withholding Taxes & Custody services such as tax reclaims, Relief at source within Poland. The successful candidate will conduct in-depth analysis of complex global client booking models, security services, perform reconciliations, identify operational risks, and ensure compliance with local tax regulations. Citi Wealth Client Tax Operations Senior Analyst is an individual contributor role responsible for ensuring complete, accurate and timely payments & tax form filing to local tax authorities. This position also requires interaction with Business Management, Business Risk & Control, Legal and Compliance teams, and external stakeholders, making it essential to have a seasoned professional in this role. **Responsibilities:** + Expertise in Tax Reclaim services, including Quick Refund and Relief at Source processes. Evaluating eligibility and preparing required documentations and ensuring compliance with local and international regulations. Navigate complex tax systems and provide guidance on maximizing eligible refunds. + Prepare non-US tax reports covering multiple jurisdictions and products, including quarterly reconciliations and Swiss withholding taxes (e.g., Swiss FTT Form 9, Local withholding, and VAT). + Ensure compliance with local tax regulations, including the preparation of account reconciliations for revenues and VAT/GST tax accounts for all legal vehicles within Citi Wealth International clusters. + Manage critical tax-related issues & remediation activities impacting clients and business stakeholders to ensure smooth operations and regulatory compliance. + Provide first-level support for inquiries from client advisors regarding the Tax Reclaim Service and handle the preparation and transmission of data files to custodians. + Support the global implementation of Tax projects while contributing to strategic tax programs and technical implementations. + Analyze tax transaction withholding processes from front to back and implement operational changes arising from process remediations or enhancements in collaboration with Business Change management & Technology partners. + Streamline process inconsistencies, mitigate risks, and maintain comprehensive process documentation, ensuring knowledge sharing across the team for effective tax operations and control functions. + Ensure timely escalation of issues, track their resolution, and participate in governance forums. + Collaborate closely with Business and Technology partners to identify gaps and drive process improvements. **Qualifications:** + A good track record of experience in a tax-related area and good understanding of tax reporting and operational tax processes + Good understanding of Cash & Stock Reconciliations. + Swift notifications knowledge - MT599, MT546, MT568, MT566. + Corporate actions & income payments experience in EMEA and US markets + Experience in Tax Operations/ Tax Reclaims and/or Tax Technology organizations + Knowledge about the Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at source and reclaim. + Experience in Tax Operations (Direct/Indirect Tax, Withholding TAX, Goods and Services Tax, Trading Tax etc.) + Good understanding of Investments and capital market products as well as trade execution and settlement processes + Strong multi-tasking, organizational and time management skills with experience in continuously following up with various stakeholders and execution teams. + Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset. + Strong analytical skills with the ability to conduct detailed analyses of complex tax processes. + High level of integrity and ability to handle sensitive and confidential information in compliance with Swiss client data privacy laws. + Critical thinking and drawing logical conclusions. + Experience working both independently and, in a team-oriented, collaborative environment. **Education & Skills:** + Bachelor's/University degree or equivalent experience, preferably in finance and banking + Fluent English: Ability to communicate effectively verbally and in writing in a concise and coherent manner with international clients and bankers. German speaking is an added plus. + Proficiency in tax software and MS Office Suite (Excel, Power point, Visio & SharePoint), particularly Excel. **We offer:** + Exposure to a wide range of internal stakeholders as well as to senior management + Excellent global career growth opportunities + International and multicultural work environment + Management supporting balanced and agile work (flexible working hours, home office) + A chance to make a difference with various affinity networks and charity initiatives. + Attractive benefits package ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Reconciliation ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. 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