Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling transactions within our insurance tax team with various levels of complexity. This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. **Position Responsibilities** + Accurately review and process received transactions, including remittances, reports, tax quotes, and inquiries, in a timely manner while supporting year-end tax slip production. + Deliver excellent service to both internal and external clients by responding to inquiries with thorough research and analysis, solving problems efficiently. + Meet daily service level agreements and ensure high accuracy in all processes. + Collaborate with teams across various offices to manage dynamic volumes and maintain service standards. + Maintain a positive attitude and contribute to process improvements to enhance service efficiency. + Work effectively with other departments within Policy Services. **Required Qualifications** + Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amount of data) + Ability to learn new software/system applications quickly + College diploma or relevant work experience + Ability to work independently, with minimal direct supervision + Demonstrated decision-making skills + Entrepreneurship, initiative and attention to detail + Strong interpersonal skills and verbal and written communication skills + Ability to work in a fast-paced environment + Ability to respond positively and constructively to challenges and opportunities + Organizational skills and ability to multitask + Excellent customer service skills + Resilience and sense of adaptation + Solid problem solving and decision-making skills + Self-starter with excellent initiative and attention to detail + Successful experience in working in a fast-paced environment + Consistently responds to challenges and opportunities in a positive and productive manner **Preferred Qualifications:** + Bilingualism (French and English) is an asset + Any knowledge of insurance products is an asset + Any knowledge in navigating Mainframe systems is an asset + Consistently meet or exceed productivity, quality and service standard objectives. + Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases. + The versatility to do many different types of work within the business area. + Consistent demonstration of flexibility and adaptability in a rapidly changing environment. + Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner + Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Hybrid **Salary range is expected to be between** $42,825.00 CAD - $71,375.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.