Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling transactions within our insurance tax team with various levels of complexity. This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. **Position Responsibilities** + Accurately review and process received transactions, including remittances, reports, tax quotes, and inquiries, in a timely manner while supporting year-end tax slip production. + Deliver excellent service to both internal and external clients by responding to inquiries with thorough research and analysis, solving problems efficiently. + Meet daily service level agreements and ensure high accuracy in all processes. + Collaborate with teams across various offices to manage dynamic volumes and maintain service standards. + Maintain a positive attitude and contribute to process improvements to enhance service efficiency. + Work effectively with other departments within Policy Services. **Required Qualifications** + Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amount of data) + Ability to learn new software/system applications quickly + College diploma or relevant work experience + Ability to work independently, with minimal direct supervision + Demonstrated decision-making skills + Entrepreneurship, initiative and attention to detail + Strong interpersonal skills and verbal and written communication skills + Ability to work in a fast-paced environment + Ability to respond positively and constructively to challenges and opportunities + Organizational skills and ability to multitask + Excellent customer service skills + Resilience and sense of adaptation + Solid problem solving and decision-making skills + Self-starter with excellent initiative and attention to detail + Successful experience in working in a fast-paced environment + Consistently responds to challenges and opportunities in a positive and productive manner **Preferred Qualifications:** + Bilingualism (French and English) is an asset + Any knowledge of insurance products is an asset + Any knowledge in navigating Mainframe systems is an asset + Consistently meet or exceed productivity, quality and service standard objectives. + Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases. + The versatility to do many different types of work within the business area. + Consistent demonstration of flexibility and adaptability in a rapidly changing environment. + Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner + Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Kombinasi **Salary range is expected to be between** $42,825.00 CAD - $71,375.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.