The financial advocate provides financial counseling services through direct consultation with patients face to face and over the phone.  Responsible for understanding the patient’s financial standing, determining a financial course of action based on that standing and seeking financial assistance as appropriate for each patient.   Understands the coordination of insurance benefits, screens for any type of assistance and assists in the application process for programs for assistance such as co pay cards, charity organizations and drug replacement.  Possess the ability to estimate patient liability based on treatment plans/ pre-certification and deliver estimation to the patient and their family.  Senses emotionally sensitive financial situations and mitigates family and patient burden; works continuously with patients and family to adjust financial programs and payment plans as needed during and after the treatment process. All activities will be preformed in support of the strategy, vision and values of TCHHN. Nothing in this job description restricts the managements right to assign or reassign duties or responsibilities to this job at any time. All activities must be in compliance with equal employment opportunity laws, HIPAA, ERISA and other regulations as appropriate.