Work Location:

London, United Kingdom

Hours:

35

Line of Business:

TD Securities

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Customer

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services functionIdentify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryLead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologiesAct as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiativesCommunicate project status and provide timely escalation of issues to senior management to ensure project objectives are metContribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficienciesProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsAccountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groupsProvide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriateMaintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end processWork closely with other internal bank partners to ensure all clients' needs are met

Shareholder

Support the timely and accurate completion of business processes and procedures according to SLA requirementsDevelop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesContribute to the development/delivery of presentations/ communications to management or broader audiencesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interestProvide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the functionParticipate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business ServicesKeep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)Experienced level of the role with general business and operational knowledge or related skills requiredAbility to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impactIdentifies and investigates non- standard operational/reporting/ process issuesProvides recommendations or escalates issues to appropriate areaProvides regular analysis and/or reporting to support business partners, functional areas or centres of expertiseRequires working professional level knowledge of the functional area and/or business areas supportedModerate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focusMay operate as a working lead on initiatives as assignedMay represent the group as a project lead on initiatives/projects and/or at meetings across the organization.Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functionsAbility to support multiple functions within the broader businessesGenerally reports to a Group Manager

Experience and/or Education

Undergraduate degree/ college diploma5+ years relevant experience and/or post-graduate degree and/or certifications

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
 

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.