Working/Functional Title TDX Product Administrator Position Summary The SMO helps MSU meet its strategic mission through effective IT Service Management (ITSM) practice implementation and education. Reporting to the Service Management Office Manager, the TeamDynamix Product Administrator is responsible for expanding TDX utilization, assessing, planning, defining, implementing, measuring, and continuously improving solutions and maintenance practices. The ideal individual for this role will have a good blend of communication, process, service management skills and technical abilities. They will have a strong understanding of IT service management with experience creating and supporting SaaS tools, forms, workflows, and reports. Responsibilities of the position include proactively working with customers and team members to determine requirements, contributing to solution designs that solve customer and business needs. This role leverages ITIL process expertise, negotiating, problem solving and project management skills to configure components and lead others in developing system improvements within agreed time, cost, and quality. Successful candidates will be dynamic, have strong deductive reasoning capabilities, communicate up/down/across the enterprise, drive initiatives from inception to closure, with strong attention to detail. They will demonstrate a focus on listening to and understanding client, university, and technology needs, and setting high service and quality expectations. MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all the duties can be performed remotely as mutually agreed upon. Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 52,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement. Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background. Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. Desired Qualifications Excellent customer facing/customer service skills; able to work under pressure and meet deadlines. Excellent organizational skills; self-motivation and able to take responsibility; able to manage and prioritize tasks and time efficiently; able to demonstrate initiative and a proactive approach to daily tasks. 5+ years of systems analysis, SaaS software configuration or administration (required) within IT Service Management (preferred). TeamDynamix experience is highly preferred. ITIL Certification and/or experience; strong understanding of enterprise IT Service Management principles, processes, tools and methodologies. Experience managing projects and initiatives to successful completion. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and Cover Letter. Special Instructions Please provide three professional references who are knowledgeable of your work. Work Hours STANDARD 8-5 Description of End Date This is an off dated position funded for 3 years from date of hire with possible extension contingent upon funding renewal. Website https://tech.msu.edu Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Bidding eligibility ends January 14, 2025 at 11:55 P.M.