Apply Job Type Full-time Description

Many companies offer payroll and human capital management (HCM) solutions, but Paylocity takes technology to the next level. We’ve evolved beyond HCM to a next-generation employee experience platform. With uniquely designed solutions to help companies engage employees, we’ve changed how and where work gets done and created a personalized work environment. Join Paylocity as we continue to transform the future of technology!

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

The Team Coach is responsible for supporting new employees during the New Hire - Account Manager (AM) Training Program to help with ramp-up time and knowledge to be successful in the role. This position will be primarily responsible for helping AMs learn through experiencing and doing real client work throughout the training. The Team Coach will identify knowledge and performance gaps within the team and provide support to bridge these gaps. Additionally, the Team Coach will be evaluating and providing feedback to new hires during the training program. This position will report to the Client Services management team and will work alongside the L&D Facilitator during New Hire Training. The role will be 100% on-site.

Primary Responsibilities

Coach and train newly hired employees to ensure retention of new hire training as well as building confidence in the role.Team Coach will spend majority of time in the classroom. The remaining time will include documenting or journaling new hire feedback/performance, self-training and development, observation, and reporting and collaborating with Service and L&D leadership through meetings and ongoing 1:1 meeting.Responsible for Experience the Work/Do the Work sessions with new hires each session to provide live on-the-job training (Live and recorded calls, and case/emails).Evaluates new team members and communicates their progress to their respective leaders through journals, ongoing 1:1 and group sessions, and leader check-ins.Proactively identifies required course enhancements and changes to meet the evolving needs of the business by partnering with the L&D department and Business area leadership.Serves as process champions and subject matter experts to identify knowledge gaps and bridge these gaps through course amendments and interactive exercises.As volume dictates, may be responsible for client work.Help identify and provide additional coaching to ensure AM successOther duties as assigned

Required Experience:

At least 1 year of experience in SalesforceAt least 1 year of experience in the Human Capital Management industry - HR & Payroll and Ancillary Products, and Service BureauAbility to organize and manage multiple projectsEffective communication is the cornerstone of this position. The Team Coach must be able to teach new concepts to new and current employees in a manner that the employee will understand and retainAttention to detail, analytical, and critical thinking skillsProficiency with Microsoft Outlook and Office Suite – Word, PowerPoint, ExcelFor internal applicants, at least 1 year experience as an Account Manager in Service

Preferred:

Prior experience in coaching or training environment

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $53,800 - $100,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.