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The Team Lead for O2C (Order to Cash) Collections and Overall O2C Process will be responsible for managing the end-to-end O2C functions, driving collections efficiency, optimizing cash flow, ensuring adherence to processes, and leading a high-performing team. This role requires strong leadership, analytical, and stakeholder management skills to maintain operational excellence and foster continuous improvement.

What You'll Do:

Collections Management:

Monitor and manage accounts receivables, ensuring timely collection of outstanding payments. Develop and execute strategies to reduce overdue receivables and dunning failures. Handle escalations for payment-related inquiries from key customers and internal stakeholders. Collaborate with the sales and customer service teams to resolve disputes affecting collections. Analyze customer payment trends and recommend credit control improvements.

O2C Process Management:

Oversee the entire O2C process, including order management, invoicing, credit control, Billing and cash application. Ensure accurate and timely processing of orders, billing, and cash receipts. Identify process inefficiencies and implement improvements to streamline workflows. Monitor compliance with company policies, controls, and regulatory requirements. Drive automation and innovation through the adoption of new technologies and best practices.

Team Leadership:

Lead, mentor, and develop a team of collection specialists and O2C process associates. Set performance goals and conduct regular performance reviews. Encourage a culture of continuous learning and development. Foster collaboration and teamwork within the department.

Stakeholder Management:

Serve as the primary point of contact for internal and external stakeholders regarding O2C operations. Provide regular updates and reports to senior management on KPIs and collection performance. Maintain strong relationships with key customers to ensure smooth collection processes.

Key Performance Indicators (KPIs):

DSO (Days Sales Outstanding) and collection efficiency rates. Reduction in aged receivables (especially 90+ days). Achievement of monthly and quarterly cash flow targets. Timely and accurate reporting of O2C metrics. Process improvement initiatives and automation success

What You Bring:

Bachelor’s degree in Finance, Accounting, Business Administration, or related field. MBA or relevant certifications (preferred). 10+ years of experience in O2C processes, collections, or credit management, with at least 2 years in a leadership role. Proven track record of managing collections and cash flow improvements. Strong understanding of end-to-end O2C processes. Excellent leadership and team management skills. Analytical mindset with problem-solving abilities. Strong communication and negotiation skills. Proficiency in ERP systems (SAP, HRC, Salesforce etc.). Experience in process automation and digital transformation.

Preferred Attributes:

Results-driven with a focus on continuous improvement. Adaptability to process changes and dynamic business environments. Collaborative approach with cross-functional teams.

About us: 

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform. 

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer.  We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.